Customer Support Specialist
Customer Support Specialist
Financial Services and Mobile App Chat Support
Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial products designed to make planning for the future simpler and more accessible, this team helps customers navigate important moments with clarity, confidence, and care.
This Customer Support Specialist will support customers across our financial services and mobile-app experiences, with an initial focus on custodial investment accounts. You’ll work primarily through live chat and email, while partnering closely with Product, Engineering, Operations, and other teams to resolve customer issues, identify recurring friction, and help improve the systems and experiences behind the scenes.
We’re looking for someone who can move quickly without losing the human element — someone who is comfortable working through ambiguity, can turn customer conversations into useful insights, and can collaborate thoughtfully across teams as products and priorities evolve.
Your day-to-day:
- Support customers through live chat and email, with limited phone support as needed.
- Help customers navigate account access, servicing, identity verification, transactions, and other product-related
