Solutions Engineer
About the Role
Factory is looking for a Solutions Engineer to manage the full customer lifecycle from pre-contract engagement through pilot implementation and conversion to production use, ensuring successful adoption of company products.
What you will do and achieve
Lead onboarding processes, including conducting technical training sessions for customer engineering and development teams on product integration and usage.
Analyze customer requirements and provide tailored technical recommendations, including appropriate product features and configurations, to optimize customer outcomes.
Provide technical support by diagnosing and resolving customer-reported issues; escalate complex technical problems to engineering teams and coordinate resolution.
Monitor customer usage metrics and system performance data to identify trends, evaluate product effectiveness, and recommend improvements.
Collect and analyze customer feedback and operational data to inform product enhancements and improve overall user experience.
Serve as a liaison between customers and internal engineering teams by translating business and technical requirements
