Account Manager, Commercial (North America)

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.

As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.

About the Role

The Commercial Account Management team at Fal.ai plays a pivotal role in ensuring long-term customer success and revenue growth. We manage the customer relationship, including renewal and recontracting process—focusing on customer success, retention, expansion, and delivering a best-in-class experience for our customers.

We’re looking for an Account Manager to own the customer relationship, identify new workloads, evangelize the product, and manage all contracts within our Commercial segment. The account manager will drive both retention and expansion through strategic en