IT Systems Administrator

FamilyWell is scaling headcount, device fleet, and vendor relationships fast enough that IT operations needs a dedicated in-house owner. We're hiring an IT Systems Administrator to be the accountable internal owner of day-to-day IT: device lifecycle and provisioning, access management for new hires and departures, Google Workspace administration, and holding our managed service provider (MSP) accountable to a clear weekly scorecard. You'll be the person who actually knows where things stand — tickets, SLAs, patch compliance, device inventory — rather than us finding out status through ad hoc check-ins.

Key Responsibilities & Duties

• Own access provisioning and deprovisioning for all new hires and departures, tied directly to HR onboarding/offboarding dates. This includes provisioning for Google, Slack, Healthie, Spruce, and the Registry. 
• Administer Google Workspace (admin console, SSO, and the planned DLP/Vault upgrade). 
• Manage FamilyWell's day-to-day relationship with our MSP/IT vendor: laptop procurement, deployment, and lifecycle; Tier 1 help desk escalations; network IT infrastructure.
• Provider Tier 1 support for FamilyWell applications including Healthie (EHR), Spruce (Phone/Text), Registry, Google, and Slack. 
• Hold the MSP accountable to a weekly scorecard: ticket volume by catego