Customer Strategy Manager

About Faro

Faro AI aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently and effectively. Our software platform gives clinical development teams a single source of truth for study design, bringing structured data, documents and teams together so they can design better trials and reach important milestones faster.

Faro is a mission-driven company and we pride ourselves on a vibrant, inclusive, and growth mindset-oriented culture. Faro offers competitive compensation and benefits, generous vacation and parental leave, flexible working hours, and remote-friendly ways of working. Remote employees work from home and travel periodically for in-person collaboration and team events.

The Opportunity

Faro is looking for a Customer Strategy Manager to join our growing team. In this role, you will partner with clinical development teams at leading global pharmaceutical and biotechnology companies to help them unlock measurable value from Faro's AI-powered platform.

Customer Strategy at Faro extends beyond traditional Customer Success. Our team combines strategic advisory, customer success, change management, value realization, and cross-functional leadership to help customers adopt new technology and transform how clinical development work gets done.

You will serve as a strategic advisor to customer stakeholders, helping organizations define what success looks like, adopt AI-enabled ways o