Service Technician, Northeast

We are looking for a Service Technician to join our winning team. Our corporate U.S. headquarters is in Cincinnati, Ohio, however this position will be based anywhere in the Northeastern U.S. The Service Technician is responsible for providing the best possible customer experience for Fastems customers by ensuring that expectations are met and service to their machinery is done in the most appropriate, efficient way to maximize their productivity and production goals.

PRIMARY DUTIES & RESPONSIBILITIES: 

• Provide service support on Fastems equipment at customer sites in the U.S., Canada and Mexico.

• Attend breakdowns and resolve customer challenges onsite.

• Support installation of new capital equipment.

• Communication liaison between customer, Head of Service, and service department.

• Cooperate with all office/administrative support to deliver service solutions.

• Effective communicator and brand ambassador for Fastems products and organization.

• Assess complex technical requirements of end customer and advise on suitable solutions.

• Deployment of new business functions within territory (Service Cloud, ERP Roll Out, OPU etc.)

SPECIAL SKILLS REQUIRED: