Customer Service Representative

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Customer Service Representative Benefits, include:

• High School Diploma or equivalent.
• Prior retail/receptionist or customer service experience is preferred.
• Perform consistently to provide excellent customer service.
• Requires the ability to work in a team environment as well as strong oral and written communication skills.
• Ability to set appointments using an online system and understand basic technical information

The Customer Service Representative is the “go to” person in the Collision Center for customer assistance. As a Customer Service Representative, you are responsible for handing incoming phone calls to the Collision Center, setting appointments for customers, updating customers on repair order status and processing payments. We may also have you communicate with our insurance partners, as well as handle filing duties and light accounting functions to support the body shop. Customer service is our focus,