Client Success Associate

Step into a relationship-first role where your work directly shapes how asset managers and distributors connect with the data they need to succeed.

As a Client Success Associate at FE fundinfo, you will own a portfolio of clients using our Data Mastering products, guiding them from their earliest steps as new users through to becoming confident, long-term partners. This is a role where your instinct for building trust and your understanding of the fund industry translate into real impact — for your clients and for the business. You will have the opportunity to work at the intersection of client relationships and product strategy, representing client voices internally and helping shape how our solutions evolve.

Your key responsibilities as a Client Success Associate will include:

• Guiding new Data Mastering clients through their transition from sales prospect to active, confident product user.
• Building and maintaining close, long-term relationships across a portfolio of asset management and distribution clients.
• Proactively identifying opportunities to help clients get more value from our Data Mastering products and services.
• Monitoring client product usage and engagement to ensure clients are consistently benefiting from our solutions.
• Keeping current with our portfolio and clients' evolving business needs to make timely, relevant recommendations.
• Coordinating with internal teams across product,