Customer Experience & Comms Specialist
About Fetch
Fetch is how modern pet parents give their pets the best care 🐶🐱. One pink app 🩷 for insurance, health, and care – easy, fair, and kinda fun. We've raised our Series A from Lightspeed and Airtree, customers love us (rated #1 by Choice Magazine!), and Canstar Pet Insurance Accident & Illness Cover 2026 - we're growing fast.
Every conversation a customer has with Fetch shapes how they feel about us. When a pet is sick, a claim is stressful or something doesn't quite make sense, the person on the other end of the chat is what turns a hard moment into a reason to stay. That's why we don't think of Customer Experience as just a support function. It's part of the product. We're looking for someone who gets that - someone who genuinely cares about customers, but also wants to understand what's happening behind the conversation.
Location: Sydney (Hybrid)
Employment type: Full-time
Compensation: Competitive Series A salary + meaningful equity
Working with: Fetch's operations and customer team, alongside claims, product, and the founders
Your role
