Veterinary Guest Experience Coordinator

At Fetch, our Guest Experience team is the first voice our guests hear—and in many cases, the most important one.

We are looking for a high-energy, people-first communicator to join our Ft. Myers team as a Guest Experience Coordinator. This role is based in our centralized phone team and is ideal for someone who thrives in a fast-paced environment, loves helping people, and can confidently guide conversations during both routine and high-stress situations.

This is not a quiet desk job—this is the front door to our hospital experience.

What You’ll Do

• Serve as the primary point of contact by phone for pet owners, referring veterinarians, and internal teams
• Manage a high volume of inbound and outbound calls with professionalism, empathy, and efficiency
• Help guide guests through next steps—whether that’s an ER visit, specialty appointment, or general questions
• Provide clear, confident communication around wait times, services, and expectations
• Support scheduling and coordination for specialty services
• Triage calls appropriately and ensure urgent cases are escalated quickly

Deliver a consistent, warm, and polished guest experience on every interaction

What We’re Looking For

• An outgoing, dynamic personality—you bring energy to every conversation
• Strong communication skills with the ability to build trust quickly over the phone
• Comfo