Posted 3h ago•Dargan
Customer Service Senior Operations Manager
SeniorOn-site (Dargan)Salary undisclosed
Job Description
The Customer Service Operations Manager will be responsible for ensuring the contact centre delivers strong operational performance and an excellent customer experience across multiple contact channels. You will lead and develop Team Leaders and the rest of the team to deliver consistently high standards of customer service, achieve service targets, and drive customer retention. You will create an inclusive and supportive culture where colleagues feel valued, respected and empowered to develop and perform at their best. You will also play a key role in implementing strategic change, improving processes, reducing contact rates and complaints, and using customer insight and performance data to identify opportunities for continuous improvement.
Your mission
JOB TITLE: Customer Service Senior Operations Manager
JOB LOCATION: Belfast (NI)
TERMS: Permanent
The Customer Service Operations Manager will be responsible for ensuring the contact centre delivers strong operational performance and an excellent customer experience across multiple contact channels. You will lead and develop Team Leaders and the rest of the team to deliver consistently high standards of customer service, achieve service targets, and drive customer retention. You will create an inclusive and supportive culture where colleagues feel valued, respected and empowered to develop and perform at their best. You will also play a key role in implementing strategic change, improving processes, reducing contact rates and complaints, and using customer insight and performance data to identify opportunities for continuous improvement.
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