AV Operations Specialist
Figure is a robotics and AI company that develops general-purpose autonomous humanoid robots. The company's goal is to launch humanoid robots with human-level intelligence. Our robots are designed to perform a wide variety of tasks in the residential and commercial markets. Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration. It's time to build.
As IT/AV Operations Specialist, you will be responsible for the daily operations of all conference rooms, presentation spaces, and ongoing break/fix of audio visual systems. In addition, you will support the IT operations team with ongoing Tier 1 Help Desk tickets, driving issues from report to close-out, assisting with onboarding, offboarding, imaging, inventory and logistics.
Responsibilities
- Managing a fleet of conference rooms in a Zoom environment, supporting ongoing break/fix, user support & training.
- Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)
- Assist in building and documenting standards and IT policies across the company.
- Manage Google Workspace and Okta accounts, groups, and access in coordination with the IT team.
- Act as backup
