Care Coordinator

Position Overview

We are seeking a certified Texas Emergency Medical Technician-Basic (EMT-B) to serve as a Care Coordinator supporting our Start of Care Operations Team. This unique community-based role supports home health operations by conducting drive-by visits in order to locate patients who are unreachable by phone. The ideal candidate is a compassionate, self-directed professional comfortable working independently in the field.

Key Responsibilities

Conduct scheduled and unscheduled in-person drive-bys on potential home health patients who are non-responsive to phone contact attempts by start of care (SOC) operations team.

Facilitate and support start-of-care (SOC) processes by confirming patient presence, availability, and readiness for initial skilled nursing or therapy evaluation

Serve as a liaison between the patient and the home health care team to reduce gaps in care and prevent unnecessary hospitalizations

Assist in verifying patient demographic and insurance information at point of contact

Communicate findings in real time to the SOC Operations Team, Clinical Manager, and Sales Team member through appropriate communication channels