Customer Success Manager

FireMon delivers Network Security Policy Control for the Modern Enterprise. Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments. We are looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. The CSM will own the process of determining the desired outcomes for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. You will drive customer experience by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers, as well as leveraged to achieve goals.  Our CSM's partner with customers for implementation of operational best practices using FireMon to achieve outcome target metrics that maximize their ROI. As a critical part of the customer journey, you will be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leadi