Bilingual Online Branch Supervisor - 9AM-6PM Shift

First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. This candidate will oversee a team of virtual bankers who provide exceptional service & sales support to customers in both English and Spanish. This role ensures that the virtual branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture.

This role is On-site at our East Lansing Headquarters

Schedule - Monday to Friday 9am-6pm

• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction
• Lead, motivate, and coach a team of virtual bankers to meet individual and branch performance goals by providing regular feedback, performance reviews, and development plans, while fostering a culture of accountability, collaboration, and client-first service
• Drive deposit, lending, and cross-sell growth through coaching
• Support bankers in uncovering client needs and recommending suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client reco