Portuguese Part-Time Call Center Representative
First National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Call Center Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. This role will work with a dedicated group of people committed to helping our customers, which means handling many different situations that require great customer service skills.
Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.
Our Lansing location borders East Lansing - perfect for students or locals nearby!
Responsibilities:
- Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
- Resolve our loan customers’ requests timely and professionally
- Engage in outbound calls to provide exceptional service and follow up for our customers
- Create and maintain appropriate customer records
Qualifications:
