Resolutions Support (Part-Time)

First National Bank of America is seeking friendly and professional Resolutions Support to efficiently serve our residential borrowers resolving delinquent accounts. The candidate must be a quick learner that has the capabilities to multi-task in our fast paced environment.

This is a part-time position, Monday – Friday, 20-25 hours per week.

Responsibilities:

• Work directly with case managers
• Work with title companies
• Prepare deed in lieu of foreclosure documents
• Review mortgage documents
• Draft letters and correspondences for internal and external use
• Perform routine customer calls and correspondences
• Resolves client questions or problems ensuring a resolution
• Ensuring compliance with federal and state regulation
• And any other duties
• Complete transfer tax forms
• Draft various legal documents

Qualifications:

• High School Diploma/GED
• Proficient use of Microsoft Word and Excel
• Strong attention to detail
• Ability to prioritize and meet deadlines
• Previ