Principal, Back-Office AI Transformation
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The Principal, Back-Office AI Transformation owns hands-on delivery of Five9’s internal back-office AI automation agenda. This individual-contributor role belongs to someone who does the work directly: they scope a use case, build or stand up the automation, and prove out the value, rather than direct others to do it. As pilots convert into a scaled program, we expect this role to grow into building out the team behind it: forward-deployed engineers and process professionals, human and agentic.
The mandate has three connected parts:
- Run the diagnostic as an ongoing discipline. Baseline and reassess opportunities continually, drawing on employ
