Patient Experience Lead

Flagler Health is building the clinical operating system for modern musculoskeletal care.

We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.

We’ve recently raised our Series B and are entering our next phase of growth.

About the role

We’re looking for a Patient Experience Lead to join our new team at Flagler Health. You’ll help patient-facing staff deliver excellent service through training, coaching, and day-to-day support, working across teams to improve communication and follow-through.

This is a hands-on leadership role for someone who enjoys developing people, improving processes, and keeping a team organized and accountable. You’ll help new hires get up to speed, support experienced staff, and turn performance insights into practical improvements.