Implementation Manager

Location: Remote, US · 50% travel

About Flai

AI has transformed B2B SaaS, but it has struggled to reach the real-world industries that shape our lives. Flai is building the leading AI-native service CRM for car dealerships.

Auto dealerships are a $1.3 trillion industry and sell 96% of the 16 million new cars sold each year. Yet they still run on outdated systems and manual processes, and they spend $36B a year on operations. That’s our opportunity.

Flai is live in many hundreds of dealerships across the U.S., including more than 20% of the top 50 dealer groups. We work closely with OEMs and distributors too, and Toyota Ventures is one of our largest investors. We’ve raised over $33M from leading VCs, including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel and Liquid 2.

We’ve grown very fast with a small, scrappy team, and we keep moving at that pace.

Role Overview

We’re hiring an Implementation Manager to own the moment a dealership goes from signed to live on Flai. You’ll be in stores more weeks than not. You’ll connect Flai to the DMS, configure our AI for how each service department actually runs, train advisors, techs, and BDC teams, and stand on the service drive on launch day. You’ll work directly with the founding team.