Head of Strategic Client Partnerships

Main responsibilities

Strategic Account Management

• Own and develop a portfolio of strategic and high-growth client accounts.
• Build long-term relationships with senior stakeholders, decision-makers, and executive sponsors.
• Develop and execute account growth strategies aligned to customer business objectives.
• Conduct regular business reviews, account planning sessions, and strategic roadmap discussions.
• Understand client priorities, challenges, risks, and future initiatives.
• Create and maintain strategic account plans that identify growth opportunities and risk mitigation strategies.

Customer Success & Retention

• Act as the primary escalation point for strategic accounts.
• Drive customer satisfaction and continuous improvement initiatives.
• Monitor customer health, engagement levels, and service performance.
• Proactively identify and address risks to retention.
• Ensure delivery teams remain aligned to client expectations and contractual commitments.
• Lead contract renewals and long-term partnership planning.

Revenue Growth & Expansion

• Own account growth targets across your customer portfolio.
• Identify, qualify, and develop expansion opportunities within existing accounts.
• Drive cross-sell and upsell initiatives across Flat Rock's full service offering.
• Collaborate with Sales, Solutions, and Delivery