Customer Service Consultant
ABOUT US
FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.
But what really sets us apart is our people.
We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.
If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.
THE ROLE
Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship-building skills, you’ll ensure every customer experience is positive and exceeds expectations.
Some of your key responsibilities will be:
- Manage and prioritise a combination of both inbound phone and email-based customer cases and queries
- Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships
- Identify complex problems and re
