CHIP Client Success & Account Growth Manager - VISA NEEDED - Hybrid GDL MX

Location: Guadalajara, Jalisco — Hybrid
Salary: $34,000 MXN gross per month + Quarterly performance-based incentives
Travel: Valid U.S. visa required

About the Role

We are looking for a relationship-driven and commercially minded professional to manage and grow a portfolio of U.S.-based customer accounts.

This position combines Customer Success, Account Management, and relationship-based sales. You will be responsible for building trusted customer relationships, increasing platform usage, retaining and reactivating accounts, and identifying growth opportunities within existing customers.

This is not a traditional customer support position. Customers may not always contact you with an immediate request, so you must be comfortable creating engagement, uncovering needs, and proactively demonstrating how the platform can support their business.

The role is a hands-on individual contributor position in a growing and evolving environment. Some processes and responsibilities are still being refined, so the right person must be comfortable creating structure, taking initiative, and moving forward without always having detailed instructions.

Key Responsibilities

Manage and Strengthen Customer Relationships

• Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle.
• Build authentic relationships and become a trusted partner to customer sta