Costumer Support Specialist

Customer Support Specialist

About the Role

We are looking for a detail-oriented and reliable Customer Support Specialist to support our daily installation and order management processes.

This role is focused on reviewing installation information, updating internal systems, validating work orders, and following up when information is incomplete. The ideal candidate is organized, comfortable working with multiple systems, and able to communicate clearly in English.

Responsibilities

• Review cabinet installations completed the previous day using the company ERP.
• Prepare daily Installer Score Cards (ISC) summarizing installation results.
• Review and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photos.
• Identify missing or inconsistent information and contact installers directly by phone or text when clarification is needed.
• Review customer and builder portals for upcoming installation dates and work order requirements.
• Update internal systems with accurate scheduling and installation information.
• Review work orders prepared by the Customer Service team.
• Ensure work orders match customer notes, installation information, and supporting documentation.
• Identify discrepancies and communicate corrections to the appropriate internal team members.

Requirements