Customer Experience Manager (VISA Needed) - Hybrid Guadalajara MX

Location: Guadalajara, Jalisco, Mexico – Hybrid
Employment: Full-time
English Level: Professional/Advanced English required
Industry: Senior Living / Technology – U.S. Market
Travel: Up to 30% – Valid U.S. visa required

About the Role

MezTal is looking for a high-energy, passionate, and experienced Customer Experience Manager (CXM) to join our team and work directly with one of our U.S.-based clients in the Senior Living technology industry.

In this role, you will be responsible for ensuring client success by driving product adoption, strengthening client relationships, identifying risks and growth opportunities, and helping customers achieve measurable business outcomes.

You will manage relationships with clients across the United States and Canada, acting as a trusted advisor and primary point of contact while collaborating closely with Sales, Product, Engineering, and Customer Support teams.

This position combines relationship management with data-driven customer success. You should be equally comfortable building relationships with senior client stakeholders and analyzing dashboards, account health, usage, and adoption data to identify opportunities or potential risks.

Responsibilities

Client Relationship & Customer Success

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