Jr Customer Success & Account Coordinator - Hybrid Guadalajara MX

Location: Guadalajara, Jalisco, Mexico | Hybrid
Company: MezTal
Industry: SaaS | Senior Living | Technology

About the Opportunity

At MezTal, we connect talented professionals in Mexico with exciting career opportunities at U.S.-based companies.

We are looking for a Customer Success & Account Coordinator to support one of our U.S. clients, a growing SaaS company in the Senior Living industry.

Our client provides a technology platform that connects senior living communities with qualified healthcare professionals, helping them manage their staffing needs.

This is not a traditional, script-based Call Center position.

We are looking for someone who enjoys connecting with people, building relationships, thinking on their feet, and finding solutions.

In this role, you won't simply wait for customers to call with a problem. You'll take initiative, reach out to customers, understand their needs, and help create a positive experience for both senior living communities and healthcare professionals.

You don't need years of experience or a strong sales background to succeed. What matters most is your communication skills, confidence, adaptability, and willingness to learn.

If you're someone who enjoys talking to people, isn't afraid of challenging conversations, and knows how to make