Technical Account Manager
About Flipdish
At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.
About the role
You’ll join Flipdish’s Success organisation, owning and growing a focused portfolio of restaurant clients while acting as a proactive technical problem solver for the wider team. You’ll partner closely with Strategic Account Management, Customer Support, Product, Sales, and Activations to improve customer satisfaction, retention, product adoption, and commercial growth.
This role blends commercial account ownership with technical curiosity. You’ll be as comfortable discussing business goals, negotiating growth opportunities, and preventing churn as you are investigating customer issues, clarifying root causes, and translating technical context into clear commercial impact.
Success in this role looks like a healthy and growing account portfolio, earlier identification of churn risks, faster and clearer escalation management, and a stronger feedback loop between customers, Success, Support, and Product.
What you’ll own
- Own a focused portfolio of restaurant clients; build trusted relationships with key stake
