Bilingual Product Support Associate
About the Role
We’re looking for an experienced Product Support Associate to help build the best customer experience team in Canada! As part of our Product Support team, you will focus on delivering exceptional customer service, product education, and software troubleshooting when our customers need it most.
Please note: Float Product Support operates from 8am-8pm (ET) M-F and 9am-5pm on weekends. Following a M-F 9-5 onboarding period, this role will follow a fixed schedule of five consecutive 8 hour shifts within operating hours.
This isn’t any ordinary support role. Here's what you’ll be responsible for:
Product Support & Service Delivery
Provide Exceptional Support: Deliver award-winning product support, product education, and bespoke solutions for our customers that are exceptional, courteous, and on-brand. We are not a bank. Our interactions are human, empathetic, and memorable.
Technical Troubleshooting: Diagnose and resolve technical issues involving Float’s software, integrations to other systems, user provisioning and authentication and web and mobile platforms.
Compliance & Secur
