Account Manager

Overview

The Flooid Account Manager acts as the main point of contact for a named set of Flooid customers and is responsible for developing/nurturing relationships with key C-level executives, driving customer satisfaction. Additionally, the Account Manager serves as an escalation point for existing projects, maintaining service level achievement and building organic growth. Finally, the successful Account Manager will display the drive and initiative needed to meet or exceed annual order and revenue objectives.

You and the Role

The Flooid Account Manager has great flexibility and the opportunity to work on accounts throughout North America.  The primary duties of this role include:

• Develop and maintain extensive, strong, and long-term positive relationships with current customers
• Maximize customer satisfaction and effectively communicate and manage   customer expectations
• Manage strategic and operationally tactical aspects of multiple large-scale customer solutions
• Manage project profitability, including project estimates, budgets, sales forecasts, and expense management
• Forecast and track key account metrics
• Focus on the appropriate priorities in delivering solutions in a timely fashion, including Statements of Work, Change Requests, and legal matters
• Identify and develop additional sales and service opportunities w