Customer Success Manager
The Customer Success Manager (CSM) is responsible for helping Flooid customers achieve lasting value from our retail technology solutions.
Working with leading retailers mostly in the United States but also worldwide, you'll act as a strategic partner, supporting customers from onboarding and rollout through to adoption, optimization, and growth.
By building trusted relationships, understanding customer priorities, and proactively addressing risks and opportunities, you'll help improve customer satisfaction, drive retention, and identify opportunities to expand the value Flooid delivers.
Your success will be measured by the success of our customers and their ability to create seamless shopping experiences for millions of consumers every day.
Requirements
You and the Role
The Flooid CSM role has great flexibility and the opportunity to work on a global scale. The primary duties of this position include:
- Managing multiple customers, serving as the primary operational point of contact, and ensuring a smooth customer journey while using Flooid’s software
- Building and maintaining strong relationships with customers to understand their goals and help them achieve measurable outcomes using Flooid’s software
- Monitoring customer health metrics and usage data to proactively identify risks and opportunities for engagement or expansion
- Collaborating with cross-funct
