Senior Technical Support Engineer

Flow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support — providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor — while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What you will do:

• Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
• Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter
• Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
• Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
• Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
• Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty)
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