Sr. Customer Success Manager
Fluxx is seeking a highly motivated individual to join the Customer Success team.
As a Senior Customer Success Manager, you will independently own a diverse book of Mid-Market and Enterprise customers, while also supporting renewals, escalations, and ad hoc needs across our broader small-to-midmarket customer base. You will serve as a trusted advisor, guiding customers to measurable outcomes, driving adoption of the Fluxx platform, and ensuring long-term retention and growth.
Our Customer Success Team is responsible for managing our customer relationships to ensure mutual benefit. Our role is to work closely with our customers throughout the customer lifecycle to help them maximize their investment in our software and get the most out of the platform. To do this well, the Senior Customer Success Manager (Sr. CSM) will be comfortable communicating across various levels of the customer's organization, backed by an understanding of their business objectives, key priorities, and application usage.
As a trusted advisor and coach, the CSM partners with customers to implement Fluxx’s solutions to support their strategic business goals, proactively identifying opportunities for growth and expanded value. The CSM will help lead and execute internal initiatives that evolve Customer Success processes and systems, leveraging our Customer CRM (Planhat), data analytics, survey insights, and cross-functional projects to s
