Posted 4h ago•County Dublin
Quality, Compliance & Complaints Lead
LeadOn-site (County Dublin)Salary undisclosed
Job Description
Your mission
Role Purpose
We are seeking a motivated and detail-oriented Quality, Compliance & Complaints Lead to support the delivery of exceptional customer service across our contact centre operation. This role is responsible for monitoring service quality, ensuring compliance with client and regulatory requirements, managing customer complaints, and driving continuous improvement initiatives.
The successful candidate will act as the voice of the customer, helping to improve customer outcomes, reduce operational risk, and support a culture of quality and accountability.
Location: Dundrum, Dublin
Reporting To: Head of Contact Centre Operations
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