Technical Support Advisor- 1st Line - Fixed term contract
Technical Support Advisor- 1st Line
(Internal- Associate Level)
Fixed Term Contract ending 31st March 2026
Based in Shoreham By Sea- hybrid working
Up to £40,000 equivalent
About Focus Group
Focus Group is a £300m-revenue technology services company backed by Hg Capital, supporting over 30,000 SME customers across the UK with their essential business technology. Following our $1bn valuation in 2024, we're scaling fast — and the people behind our technology are central to everything we do.
The role
We're looking for an experienced IT Technical Support Analyst to join us on a fixed term basis through to October 2026. Based full-time at our Shoreham office, you'll be joining a strong team of support engineers who are at the heart of delivering technical excellence for our many customers across the UK.
Whether it's a tricky desktop issue or a more complex infrastructure problem, you'll bring sharp troubleshooting instincts and the know-how to see it through to resolution.
What you'll be doing
You'll handle a broad mix of 1st and 2nd line support requests — diagnosing, troubleshooting, and resolving issues across desktop hardware and software, Microsoft 365 (Microsoft's cloud-based productivity suite), Intune (Microsoft's device management platform), Azure Virtual Desktop (AVD), and a range of ot
