The Customer Support Associate plays an important role in completing data entry and administrative tasks that support client requests. This position provides timely, accurate, and compliant service through phone, email, and chat.

This role is ideal for someone who enjoys focused, performance-driven work, values consistency and structure, and remains patient and professional in a fast-paced environment.

What you’ll do

• Make outbound calls to obtain or verify required information.

• Review, process, and verify driver, compliance, and employment documentation.

• Complete an average of 8–10 tasks per hour while maintaining accuracy and attention to detail.

• Conduct employment verifications and collect all required information.

• Accurately document customer interactions and outcomes in CRM systems, including Microsoft Dynamics 365.

• Use phone queues and tools such as Dialpad to manage call volume efficiently.

• Escalate complex issues appropriately and collaborate with internal teams to resolve them.

• Deliver professional, high-quality service that reflects Foley’s commitment to trust and