The Drug Testing Support Specialist plays a critical role in supporting our Medical Review Officer (MRO) team and Foley customers. The ideal candidate will be responsible for promptly obtaining, reviewing, and processing drug-testing records in accordance with established procedures and applicable government regulations.

This role is essential to ensure test results are reported accurately and on time, maintaining the integrity of our drug and alcohol testing programs, and delivering exceptional service to our clients.

This role is internally titled MRO Assistant and is part of Foley’s Medical Review Officer (MRO) team.

What you’ll do

• Initiate and manage outbound calls to collection sites and laboratories to obtain additional information or required documentation.

• Gather all necessary information to support the timely processing and reporting of drug test results.

• Enter, review, and verify data across multiple systems with speed and accuracy.

• Process test results promptly and accurately to meet client deadlines and turnaround-time expectations.

• Follow established procedures when reviewing and processing negative and non-negative drug test results.