SuccessFactors Support Analyst

Ko wai mātou – About us    Kia ora.  We’re Foodies.  You know New World, PAK’nSAVE and Four Square right? That’s us! With 300+ stores and over 27,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.  Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.    Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”.  Te Tūranga – About the role    Join our Business Systems & Platform Team for 12 months Fixed Term Contract and play a key role in supporting and improving the technology that enables our people experience across FSNI. As a SuccessFactors Support Analyst, you’ll be responsible for the day-to-day functional support of our SAP SuccessFactors environment, helping ensure our HR systems are stable, reliable, secure and easy to use. You’ll work across HR, Payroll, Technology and external support partners to troubleshoot issues, improve processes, support system releases and maintain high-quality employee data. This is a hands-on role suited to someone who enjoys solving problems, working with stakeholders and making technology work better. What you’ll do Provide functional support across SAP SuccessFactors and related HR systems Triage and resolve incidents, service requests and minor enh