Posted 3mo ago•Chevy Chase, MD
Service Desk Technician
Hybrid (Chevy Chase)€5,400 – €5,900 / mo
Required Skills
Microsoft OfficeActive DirectoryOffice 365AzureMDMHelp Desk
Job Description
Execute across all operational activities of the IT department
Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications
Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM
Provide help desk support including ticket management
Primary resource for desktop and application software support
Lead Technicians for daily systems checklists
Administrator and maintain systems imaging
On call support
Managing new hire and departure process
Manage all Inventory tracking (desktop related)
Support for audio/video conferencing
Perform other duties as assigned
High School Diploma required; Bachelor's Degree in an Information Technology field preferred
Minimum of 2 years of experience in a Help Desk/Customer Service role required
Networking certifications such as A+, MCP, Network+ preferred
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.
COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.
JOB SUMMARY: The Service Desk Technician is responsible for providing quality and timely technical support to bank staff. This position will also assist the broader IT team with daily systems checks, ticket and patch management, on-call support, inventory tracking, and systems imaging.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
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