Clinic Operations Specialist

At Fortell, we’re building a better hearing aid that redefines how people experience sound and connect with the world. Powered by custom silicon and advances in hearing science, our hearing aids help people hear, and live, with greater clarity and confidence.

About the role

This is a full-time, in-person role at our clinic in Palm Beach Gardens. You will handle all non-clinical aspects of the customer experience, including qualifying prospective customers, scheduling, support and fulfillment. You’ll be the first person that prospective clients interact with, forming the critical first impression for our company, and supporting them throughout their customer journey. As a startup, you’ll be working closely with clinical and technical teams, solving problems and improving processes. We are looking for someone who loves connecting with people and supporting them, is organized and reliable and learns quickly.

Responsibilities

• Welcome people to the clinic. In many cases you will be the first impression of the company and brand. We are looking for someone who easily forms genuine connections with people.

• Speak with prospective customers, qualify them and schedule them for the right type of appointment.