Product Specialist - Weekend and west coast hours
Fortell is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge technology, user-centric design, and a passion for improving lives. We are a NY-based startup backed by Thrive Capital, Founders Fund, Valor Equity Partners, Lux Capital and Optum Ventures, among others.
We are looking to hire a highly motivated, people-centered Product Specialist who will play a critical role in driving customer conversion, retention and satisfaction, providing exceptional customer support throughout the customer journey. You will become the product expert and touch all aspects of the customer experience, and work cross-functionally to ensure client success and continuous product improvement.
This role may be hybrid out of our New York City office or remote within the U.S. Pacific Time Zone. The position is specifically designed to provide coverage during West Coast business hours and on weekends. Candidates should expect a regular schedule that includes Tuesday - Saturday or Sunday - Thursday 9 am - 6 pm PST.
Responsibilities
Conduct intake calls to understand customer needs, and begin educati
