Surgical Ward Administrator
Overall Purpose
Working as a flexible and effective team member across 2 sites on 3 wards.
Be the first point of contact for patients being admitted, ensuring all checks and payments are completed before admission to the ward.
To provide a comprehensive and efficient administrative service to the ward; this will include handling all aspects of correspondence, and ensuring the admission and discharge process is followed and accurately completed within a set timeframe.
Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.
Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.
Ward Responsibilities
To be responsible for the clinical information systems on the ward, particularly in respect of case records, electronic and paper ensuring that they are kept up to date and accurate, in accordance with policy and procedure.
To accurately record messages and information from any callers and to initiate appropriate procedures, maintaining effective channels of communication.
To act as the contact point for members of the team during office hours, responding appropriately in emergency situations by obtaining relevant information and liaising with organisations and persons involved.
Liaise with other departments and staff at all levels, both internally and externally to ensure a seamless patient journey.
To assist in room allocation of patients, ensuring that there are enough rooms to accommodate all of the admissions coming in at their TCI times
Recording in real time all ward admissions, discharges and transfers in order to achieve and maintain a “live and accurate” bed board.
Maintain and manage the ward’s stationery supply, ensuring that the printing stock level is always adequate, and quantities requested are necessary, proportionate and cost[1]effective.
Financial – be aware of the use of consumables used by the ward and update charges daily to each patient on Bluespier
This will be shift based work- 37.5 hours a week:
07:00-15:00 or 08:00-16:00 or 11:00-19:00 or 10:00-18:00
Person Specification
Competent in Information Technology
Ability to communicate effectively in English to a wide variety of people
Able to keep calm when under pressure and deal effectively with unanticipated demands
Be able to deliver high-quality customer service
Able to handle sensitive information without compromising confidentiality
Good telephone manner
Previous customer service experience/front-of-house experience
Previous ward administrator experience
Able to prioritise a busy workload without direct supervision
Flexibility to meet service needs
