Posted Yesterday•Sydney, New South Wales, Australia
Customer Support Specialist
MiddleOn-site (Sydney)Salary undisclosed
Job Description
FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.
This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: General Manager
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Knowledge and experience in FX, CFD industry will be considered advantageous
- A team player with excellent communication skills
- Fluency in English is essential
- Knowledge of additional language will be an advantage but not essential
- Ability to work on public holidays
Our offer:
- Welco
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