Customer Support Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments
  

Candidate Profile:

• Excellent written and spoken English
• Strong communication skills across live chat, email and phone
• Customer oriented mindset with good problem solving ability
• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
• Willingness to learn and adapt in a fast-paced environment
• Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8
• Ability to work on public holidays and one Saturday & Sunday a month

Why us:

• Welcoming, young and multicultural team with approacha