Head of Technology Operations

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Head of Technology Operation in our Cyprus office - a certified Great Place to Work®.

You will lead the teams that run and support the company's technology services, ensuring reliable service, effective support, safe changes, tested recovery and clear operational ownership.

Reporting to: CTO

Responsibilities:

• Lead and manage the Technology Operations function, including Infrastructure & Cloud, IT Operations, Application Support, Business Systems & CRM, Trading Platform Operations and regional technology operations
• Ensure the reliable day-to-day operation, availability and support of business-critical technology services
• Establish clear service ownership, support coverage, operational procedures and escalation processes across the technology environment
• Lead the response to major technology incidents, coordinating service restoration, stakeholder communication, root-cause reviews and corrective actions
• Drive continuous improvements in incident management, service reliability, recovery and operational resilience
• Ensure robust backup, recovery and business continuity procedu