Payments Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

• Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Communicate with the Back Office Manager if any issues arise
• Help to perform a timely investigation of any client requests/complaints
• Assist Onboarding/Support teams in replying to client queries
• Work with the Compliance and Risk teams on specific client cases when necessary
• Conciliate with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request
  

Candidate Profile:

• Around 1 year of experience in payments, transactions, or a similar financial operations role
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• Previous experience communicating with clients is a plus
• A team player with excellent communication skills

• Excellent written and s