Technical Support Specialist 794

We are seeking a Technical Support Specialist for one of our PRIME CONTRACTS that offers exciting opportunities to support essential services and mission critical activities across the enterprise. Our mission supports the Government Corporate Management Services (CMS) by providing full life cycle support services through the sustainment, modernization, and transformation of the enterprise corporate applications. These applications are used across the government enterprise and are critical to the daily functions of thousands of users across acquisition, business, finance, HR, training, recruitment, program management, security, logistics and more. Come join our diverse and growing team with lots of opportunities!

• Provide Tier 1 Help Desk support for applications supporting Space and Property Management, Asset Management and Transportation Management applications.
• Create, manage, and maintain user accounts, permissions, and access requests across multiple applications and environments.
• Receive, document, triage, and track customer issues and service requests using the designated ticket tracking system, ensuring timely communication and resolution.
• Compile, organize, and analyze operational and help desk data to support reporting, metrics tracking, and trend analysis.
• Develop and maintain user guides, process documentation, stan