Service Coordinator / Dispatcher

We are looking for a highly organized and customer-focused Service Coordinator / Dispatcher to join a professional IT services team. In this role, you will coordinate service requests, schedule technical resources, and serve as the primary communication link between clients and the support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys keeping operations running smoothly.

Duties / Task to perform

• Answer and direct incoming phone calls in a professional and courteous manner.
• Coordinate and schedule IT service requests and appointments for multiple technical team members.
• Process incoming service requests received via email, phone, manual entry, or client submissions.
• Schedule internal and field technicians using the organization's ticketing platform.
• Serve as the primary point of contact for clients, providing timely updates on service requests and incident progress.
• Monitor technician schedules to ensure prompt time entry and efficient resource utilization.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Track service request progress and report resource utilization and completion metrics to management.
• Assist with basic billing and software licensing reconciliation tasks.
• Maintain office supply inventory and coordinate ordering when needed.
• Con