Callnovo - English-Spanish Bilingual Tier 2 Technical Support Representative
Company: Callnovo
Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative
Employment Type: Freelancer Contract
Location: Remote; open to candidates in Spanish-speaking countries in Americas time zones. This posting is created for the listed city/country only.
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week; exact workdays to be confirmed
- Candidates must be available to support weekend shifts
Compensation:
- Salary range is not provided at this stage; compensation will be discussed during the interview process
Application Email: [email protected]
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer-facing technical support via phone, remote connection, and real-time chat. The ideal candidate will possess strong troubleshooting abilities, in-depth knowledge of Windows OS and PC hardware, and the capability to guide customers through technical issues with clarity and patience.
Key Responsibilities:
- Handle inbound customer calls and provide efficient technical assistance
- Make outbound calls to customers requiring technical support
- Conduct remote sessions to diagnose and resolve technical problems
- Communicate with customers via real-time chat during remote support sessions
- Troubleshoot PC hardware, software, operating system, driver, email, malware, and peripheral de
