Customer Service Senior Executive Airfreight Import

• Up to $4500 + AWS + Variable Bonus
• Working Location: East, Company Transport Provided at Multiple Pick-up Points)
• Working Hours: Monday to Friday 9am to 6pm with Alternate Saturday Half Day
• Work Arrangement: Hybrid Work Arrangement
• Requirements: Customer Service Experiences within Freight Forwarding Industry (Sea/Air Freight)

Our client is an established multinational logistics provider offering integrated supply chain, freight forwarding and transportation solutions across a worldwide network. Supporting businesses across diverse industries, the company delivers customised solutions spanning air, ocean and ground freight, as well as contract logistics.

This role focuses on coordinating airfreight import shipments, managing customer enquiries and working closely with overseas offices and operational partners to ensure timely, accurate and compliant delivery.

Key Responsibilities
• Coordinate airfreight import shipments with customers, overseas offices, agents and internal teams to ensure timely delivery.
• Respond to customer enquiries, monitor shipments and provide updates on arrivals, delays and delivery status.
• Verify shipping documents and coordinate customs clearance and import permit compliance.
• Check freight rates, supplier charges and customer approvals to ensure billing accuracy and shipment profitability.
• Resolve shipment discrepancies and service issues in collaboration with operational and wareho