Incident Manager

About the company:
Tangspac Consulting is a leading recruitment and consulting firm specializing in the financial services and technology sectors across Asia. With a strong presence in Singapore, Hong Kong, and China, Tangspac Consulting is committed to delivering exceptional talent solutions and strategic consulting services to its clients. The company prides itself on its deep industry knowledge, innovative approach, and dedication to fostering long-term relationships with both clients and candidates.

Job responsibilities:
- Manage and oversee the incident management process, ensuring timely resolution of incidents.
- Coordinate with cross-functional teams to identify, analyze, and resolve incidents effectively.
- Develop and implement incident management strategies and procedures to minimize impact on business operations.
- Monitor incident trends and provide insights for continuous improvement of processes.
- Prepare and present incident reports to senior management, highlighting key issues and resolutions.
- Ensure compliance with industry standards and company policies in incident management activities.
- Lead and mentor the incident management team, fostering a culture of collaboration and excellence.

Job requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in incident management or a similar role within the IT industry.
- Strong understan